Customer may qualify for a refund of item (excluding shipping, crating or insurance fees) if returned within 30 days from shipment date or pick up date, provided item is returned in the same packaging and condition it was shipped or picked up from our facility. Buyer is responsible for all shipping costs.
We accept pay pal wire transfers, corporate checks, visa, master card, discover and American express as forms of payment (CREDIT CARD TRANSACTION FEE MAY APPLY). Once item is purchased payment must be received within 7 days from purchase date otherwise the transaction will be cancelled. Payment must clear our bank prior to shipment or pick up.
Globaltek warrants all new machines against defects in material and workmanship for a period of eighteen (18) months from the date of purchase stated in the invoice. The company will replace at no cost F.O.B. Miami, Florida, any part proving defective in materials or workmanship. Consumables and wear and tear items such as, but not limited to: Belts, Chains, Bearing, Wheels, Heating Elements, Mechanical Switches, Sealing Belts, Seals, Load cells, Blades, Fuses, etc, are not covered under warranty. Defectiveness shall be verified by Globaltek inspection and at the sole discretion of Globaltek. Removal and installation expense shall be the responsibility of the purchaser. Globaltek is liable solely for the furnishing of the defective part(s). Globaltek is not liable for consequential damages, such as loss of profit, delays or expenses incurred by failure of said part(s). Failure due to abuse, improper handling, installation, adjustments, operation and/or maintenance, as well as exposure to vibration, and/or exposure to the (elements including dust, sunlight, corrosion, high humidity conditions and temperature extremes) does not constitute failure due to materials or workmanship. Globaltek is not liable or responsible for repair, service, or installation charges, fees or damages for correcting any defects.
During the applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, Globaltek will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Installation or Setup is not included.
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We process a large number of orders daily and unfortunately do occasionally make mistakes. However, leaving us negative review does not resolve the issue! We believe strongly in providing the best in customer service. If there are any problems with your order, please contact us using our contact us page. We will work with you to resolve any issue as quickly as possible.